Frequently Asked Questions About Revilax Recliners

Each recliner is fully crafted according to your wishes, physical condition, needs, and requirements. We do not use standard sizes such as “small,” “medium,” or “large.” Every recliner is made to the exact centimetre and entirely to your body measurements.

Custom-made is not mandatory. You can also choose a standard size.

No, custom-made is included in the price. We always work with fixed prices so that you are not faced with any unpleasant surprises.

Yes, delivery is fully included in the price.

In such cases, the recliner will be delivered in separate parts and assembled on-site by our own technicians. This is done at no additional cost.

Yes, certain options such as massage, heating, rechargeable battery, or alternating seat cushion may involve an additional cost.

You can request a measurement at any of our sales points.

Our consultants visit your home with a standard recliner equipped with a 4-motor system and the model of your choice. Using this standard recliner, your ideal seating posture is determined. You have full input and can indicate which adjustments should or should not be made. Our consultants will guide you by discussing the pros and cons of the different options.

You will be contacted within a few working days after submitting your measurement request. During this contact, a suitable date for the measurement will be arranged with you.

The delivery time depends on various factors and may vary. On average, the delivery time is between 4 and 6 weeks.

No, the delivery time for standard and custom-made recliners is the same. In urgent cases, we can provide a temporary recliner at the time of measurement so that you can comfortably bridge the waiting period for your new recliner.

Since we understand that a measurement is only a snapshot, we include a clause in our warranty allowing you to request a free adjustment up to 3 months after delivery, provided there is a justified reason.

Not necessarily. Our recliners are designed so that they can often be adjusted on-site. In such cases, we can assess during a home visit how and where the recliner needs to be adjusted and to what extent this is possible. Please contact us first.

Revilax offers a 5-year warranty.

Revilax provides a comprehensive warranty. There are only three notable exceptions:

• The warranty becomes void if the recliner is resold.
• Damage caused by “improper” use is not covered.
• The upholstery is not covered by the warranty.

Yes, Revilax also manufactures matching two- or three-seater sofas. Each end of the sofa can be equipped with a manual or electrically adjustable recline function.

For safety reasons, we do not recommend integrating a lift-assist into a two- or three-seater sofa. Therefore, this option is not offered.

By default, we provide 2 small swivel wheels at the front and 2 fixed furniture feet at the back. Upon request, this can be changed to 4 small or larger swivel wheels, with or without brakes.

Our recliners are available in washable fabric, urine-resistant, flame-retardant, easy-to-clean and disinfect imitation leather, robust strong cowhide, and urine-resistant, supple calf leather. All are available in an extensive color palette, ensuring you can always find a color you like.

Most of our sales points have a recliner available in their showroom. Not all models can be tested at every location, so it’s best to contact a sales point in advance to ask which models are available.

Yes, you can always make an appointment to visit our showroom. There, you can view and try all of our models. If you cannot visit the showroom, we can bring the model of your choice during a home visit so you can see and test the recliner in your own home.

No, you do not need any special products to maintain your recliner. Fabric and leather can be cleaned according to the included care instructions. The imitation leather is fully washable with warm water and a small amount of mild detergent. The motorized and mechanical parts of the recliner are maintenance-free and require no special attention.

Yes, the hinge points of the mechanism can be treated with a product such as WD40.

Yes, this depends on several factors including humidity, the type of upholstery, its age, and how it has been maintained. The creaking can be easily fixed by applying brown soap (without linseed oil) to the areas where the upholstery rubs together (between the seat and armrest, between the backrest and armrest).

Yes, it is completely normal for folds to appear over time. The seat and backrest are particularly prone because they are under almost constant load. The way we upholster our recliners also affects fold formation. We prefer a “loose” upholstery rather than a tight one to ensure optimal comfort and functionality of the recliner.

No, fold formation is a completely normal phenomenon and does not result in tearing of the upholstery.

If your recliner is defective, it is best to contact us directly at +32 89 47 34 60. This allows us to determine the defect over the phone if possible and provide guidance. If a home service visit is required, we can schedule an inspection. Our in-house repair team will repair the recliner at your home. If the recliner cannot be repaired on-site due to circumstances, a temporary replacement can be provided free of charge.

We aim to carry out every repair as quickly as possible. Usually, an appointment is scheduled within a few days after you notify us of the defect.